ombudsperson definition, ombudsperson meaning | English dictionary

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      n   pl   , -men  
1    a commissioner who acts as independent referee between individual citizens and their government or its administration  
2    (in Britain) an official, without power of sanction or mechanism of appeal, who investigates complaints of maladministration by members of the public against national or local government or its servants,   (Formal names)    Commissioner for Local Administration, Health Service Commissioner, Parliamentary Commissioner      See also       Financial Ombudsman  
     (C20: from Swedish: commissioner)  

Financial Ombudsman  
      n   any of five British ombudsmen: the Banking Ombudsman, set up in 1986 to investigate complaints from bank customers; the Building Society Ombudsman, set up in 1987 to investigate complaints from building society customers; the Insurance Ombudsman, set up in 1981 to investigate complaints by policyholders (since 1988 this ombudsman has also operated a Unit Trust Ombudsman scheme); the Investment Ombudsman set up in 1989 to investigate complaints by investors (the Personal Investment Authority Ombudsman is responsible for investigating complaints by personal investors); and the Pensions Ombudsman, set up in 1993 to investigate complaints regarding pension schemes  
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